[Resolved] eBay India — Invoice is not received and customer care representative is not ready to hear anything | |||
Dear Sir, I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate. I request administrator to help me to get my invoice or my hard earned money back. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
Dear Customer, We have taken a note of your details and will get back to you with a resolution at the earliest.
Reply
Dear Customer, Thank you for sharing your concern with us, We regret for
the inconvenience caused. We are checking with the team regarding this
issue. Kindly allow us some time, will update you soon on the same.
the inconvenience caused. We are checking with the team regarding this
issue. Kindly allow us some time, will update you soon on the same.
Dear Customer, Sorry for the delay in processing your refund.Be rest assured we have processed your refund on 05 April 2014.Please note that it takes at least 3-4 working days if the bank is a non-nationalized bank and 15 working days if the bank is a nationalized bank for the amount to reflect in your account.For any further assistance on the same you may contact our toll free no - [protected] or via Chat/Email. Thank you.
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