eBay India — Mental Torture and ridiculous customer service

Address:

Mumbai City, Maharashtra

I have purchased a phone from ebay on 5th August, 2015 and have received the handset on 8th august. The moment i have received the handset i have claimed a refund due to faulty and damaged handset... from 8th august till today i.e. 17th august i am just getting assurity that dont worry we will sort out ur issue... a.) no body has till date bothered to reverse pick up the handset... b.) everytime i call on customer care center i am given 24 to 48 hours and just an assurity...c.) CUSTOMER CARE PEOPLE ARE NOT BOTHERED AND DO NOT KNOW HOW TO TALK TO THE CUSTOMERS... THEY ARE NOT SUPPOSE TO RAISE THE VOICE AGAINST THE CUSTOMERS WHO ARE ALREADY IRATED... EBAY CC DOESNT KNOW HOW TO TALK AND ON THE CONTRARY SHOW ATTITUDE TO THE CUSTOMERS AS IF DO WAT YOU WANT TO... I REGRET STUFF BOUGHT FROM EBAY AND WILL NEVER EVER BUY A SINGLE THING FROM EBAY AGAIN... TILL NOW NOBODY HAS COME TO COLLECT THE HANDSET WHEREAS I HAVE RECEIVED AN EMAIL CONFIRMATION FROM EBAY ON AUGUST 14TH AT 2.06 P.M. SAYING THAT Dear Vishesha, Further action was undertaken on your eBay Guarantee* claim 1149953. Post discussions with you, it has been agreed you will return the item back to the seller. We have arranged for the item to be picked up from your address at, Amar Enterprises Compound, Business Complex No. 117, , Kale Marg, Off LBS Road, Kamani Kurla West, Mumbai, Maharashtra, 400070. Scheduled to be picked up on Mon, 17-August-2015 at 13:00 PM Via FEDEX (AWB:[protected]. AND TODAY IS 18.08.2015 2.07 P.M. NOBODY HAS YET COME TO COLLECT THE HANDSET... BESIDES THE FEDEX COURRIER BOY HAS THE AUDACITY TO SAY DO WAT YOU WANT TO...