eBay India — Not compensated for technical issues with eBay servers while purchasing item on auction

Address:

Shimla, Himachal Pradesh

I, Anupam Jolly, have been an avid buyer at eBay for the past 7 years and eBay is usually my preferred online destination whenever I need great products at great prices. However my recent experience with bidding on eBay has spoiled my entire journey with the company. It all started when I was in need of a biometric attendance system for my office use and as usual, I visited eBay to find great products. On finding a great system on bidding, I started exploring the bidding process for the very first time and placed a bid on Item Number:[protected], for Rs 2000. At that moment, there were several bids on the same product, which actually costs around 22, 000, but the maximum bid at that time was Rs 400. I placed a bid for Rs 2000 with a mind that I'll increase it if I get outbid. However, even after many other bids on the products, by the time the bidding expired, I was the winning bidder and was asked to Pay Now for the product at just Rs 1602. Obviously, Since I am bound by the terms and conditions of eBay and know that winning a bid is all about luck and the ability to purchase at product at heavy discounts, transferred the funds amounting to Rs 1, 602 through eBay PaisaPay. However, after the seller did not ship the product within the time frame, I just contacted them via Phone, and the seller says that since the purchase price of the product, which was offered on bidding, is more than 20, 000 they cannot ship the product, which is obviously against the terms of eBay. When I asked the seller that it is none of my problem if the product didn't receive any larger bids, he says that there was a technical problem with eBay due to which he was not able to enter a reserve price for the auction and hence the product was awarded to me at a lower price. I then got in touch with a customer care executive on eBay on Phone and he acknowledged that due to a technical issue with eBay servers the seller was not able to add a reserve price to his auction and hence the product was granted to me at lower price, and I will now just get my money refunded as is the policy of eBay PaisaPay. I deeply regret these services of eBay as I spent a considerable amount of time on the bidding and surfing the pages of eBay India to ensure that I was not being outbid. If there was a reserve price in the auction, I would have bid accordingly to purchase the product. However, the entire issue was with eBay servers, for which I am not responsible for and instead of accepting the problem and helping me in any other way and compensate me for the technical problem that I faced with eBay, the customer care executive of eBay told me on phone that I will just receive the refund. I am not here for refund as I have been using eBay for the past 7 years and know how things go. However, I am here to ask you to help me with the problem that I faced due to technical issues with eBay and its servers. Thanks and Regards, Anupam Jolly Ebay ID: anujolly1