eBay India — Not getting refund

Address:New Delhi, Delhi, 110075
Website:ebay.in

Hi,
I bought a saree from ebay from the seller name Anku marki phone number [protected], product received on time but the quality was not as expected and one of the side was torn off. So, I contacted ebay and they told to contact seller as this is not covered under ebay gaurantee. When I contacted seller, he told me to send the saree back to us and we will refund the amount once we received from you.

So, as per the sellers instructions I send the saree back to the seller and he received the product. (attached message and courier details) But now it's been more than a month now I have not received my refund from the seller and ebay is not responding when I will get my refund.
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Dear Vineet Dhiman,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us atebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay

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