eBay India Pvt. Ltd. — Ebay played fraud with me

Address:400063
Website:ebay.in

Subject:- application against (Ebay.In) ebay india pvt. Ltd., 14th floor, north block, r-tech park, western express highway, goregaon (East), mumbai-400063, maharashtra (India) regarding play fraud with me/applicant lakshay goswami.
Respected sir,
The applicant respectfully submits as under:-
1. That i lakshay goswami s/o rajinder kumar, resident of h.No. 146, durga nagar, ambala city and i placed an order dt.[protected] at about 11:20p.M online on ebay.In for purchasing a samsung galaxy j5 mobile for which i paid rs. 9, 600/- to the said company. I paid this amount from my state bank of india debit card. The item id for this product is[protected] and paisa pay id is [protected]. My delivery address for this order is anuj ha, g-9, rajiv gandhi technology park, chandigarh-160101. After placing the above said order i got a confirmation email on my email address [protected]@gmail.com by the above said company.

2. That on[protected] at about 11:00 a.M i got telephonic call from the above said company by phone no. [protected] to confirm my order by giving confirmation code given by the company itself on my phone. After sometime, on the same day, i came to know via email that the above said company has changed my email address, password as well as other details of my ebay account.

3. That the above said company sent me email mentioning a tracking id/air way bill detail: unikrtc155520 by which i can track the product’s current location. By using the above said track id i got a information that my order is being placed to be delivered at srinagar (J & k) and the product is also not the same that i ordered i.E samsung galaxy j5 mobile of rs. 9, 600/-. The company that has to deliver the product to me is gojavas courier.

4. That with the above information you can clearly check that the product is not getting delivered to the address that was mentioned by me while buying the above said product i.E anuj ha, g-9, rajiv gandhi technology park, chandigarh-160101. We have talked to several customer care executives of ebay.In regarding the above said fraud played with me but they are not entertaining me in any aspect. They are asking my identity proof as well as proof of my account on ebay.In which is already been closed by the ebay itself. So, i am not able to find any solution regarding this problem.

5. That in the end that i am giving my account details on ebay.In as well as hard copies of all the proofs. Username: maanu7353 email address: [protected]@gmail.com. M.) [protected], [protected].
It is, therefore, respectfully prayed that appropriate action against the said company may kindly be taken in the interest of justice.

Applicant

Lakshay goswami s/o rajinder kumar, r/o h.No. 146, durga nagar, ambala city. M.) [protected], [protected].
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Comments

Dear Lakshay(lakshay78),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay
Dear Customer,

We've reviewed your concern and are really saddened to hear about your experience. We would request you to please get in touch with the seller since we as logistics partners are responsible only for delivering the products. In case there's an issue with the product, you'll have to contact the seller to claim refund/replacement. Should you require any assistance from us in future, please write to us at [protected]@gojavas.com

Regards,
Team gojavas
There is no support and resolution given by ebay against my complaintid [ID: 1254718]

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