eBay India — Refunding Problem

Address:

Tiruvannamalai, Tamil Nadu

I have bought an item Order#[protected] from Ebay India on 19th of March 2014 using credit card and Payback points. They deducted my payback points and from my credit card .After 10 days they sent an email regarding missing payment. Then i have told them either to cancel the payment or let my buy it again. Put a request to refund my payback points, up to now no action. Now its been 2 months despite of sending several emails and chatting with online customer supports team, what i get is an email stating " we will get back to you shortly within 24-48 hours". Please try to take a look in to this matter. I have seen several complaints like this from ebay in different forums. Kindly requesting to take action.