eBay — Refused to replace defected profuct

Address:	Mumbai City, Maharashtra
Website:	ebay.in

I received a product from eBay seller golyan. The product was defected. I requested for replacement. I contact eBay several times but every time they gave me a false promise that I'll get a call from eBay soon. After contacting many a times when my claim was escalated and I demanded for refund instead of replacement they closed claimed without intimating me. eBay is such a fraud company with 0 customer satisfaction. I would urge people to go for better options.