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Ebay.com — No response in claim

Address:East Singhbhum, Jharkhand

I bought iphone 5c by ebay.com, but this was scratch full and damaged, ear phone and charger was missing. I had raised claimed at23/09/15, but no response from ebay, only saying you get solution after 24hrs but after 10 days these 24hrs are not come from ebay. This is not testable.
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