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Dear Aajayaprakash, Thank you for sharing your concern. We regret to know that the product you've purchased has stopped working.
We at eBay provide 30 days of purchase protection i.e. eBay Guarantee*. But as per eBay policies products with Manufacturer warranty are excluded from eBay Guarantee* coverage as you can visit nearest Authorised service center of the Brand and get the issue resolved. So we would request you to visit the nearest service centre and get the issue resolved.
However, if the item that you received was dead on arrival or fake you may provide a DOA / Declaration letter from the authorized service centre to [protected]@ebay.com within 48 hrs stating the same. If you fail to provide the requested document within the stipulated time we would have to go ahead and close this case from our end.
Service Centre Adress: Universel Technologie
Old No. 25, New No. 34, Second Floor, Thanikachalam Road, Opp. Hindi
Prachar Saba, T.Nagar, Chennai, Tamil Nadu. Pin Code - 600017
Chennai
Phone:[protected]/ [protected]
We at eBay provide 30 days of purchase protection i.e. eBay Guarantee*. But as per eBay policies products with Manufacturer warranty are excluded from eBay Guarantee* coverage as you can visit nearest Authorised service center of the Brand and get the issue resolved. So we would request you to visit the nearest service centre and get the issue resolved.
However, if the item that you received was dead on arrival or fake you may provide a DOA / Declaration letter from the authorized service centre to [protected]@ebay.com within 48 hrs stating the same. If you fail to provide the requested document within the stipulated time we would have to go ahead and close this case from our end.
Service Centre Adress: Universel Technologie
Old No. 25, New No. 34, Second Floor, Thanikachalam Road, Opp. Hindi
Prachar Saba, T.Nagar, Chennai, Tamil Nadu. Pin Code - 600017
Chennai
Phone:[protected]/ [protected]
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