[Resolved] Ebay.in — defective product + not attending to repeated complaints

priya.goel90

from Pune, Maharashtra

Address:

Nagpur, Maharashtra

I had ordered for a pair of Slippers online which was delivered to me on 26th july, 2014. Following are the details Claim ID: 584102 PaisaPay ID: [protected] Item number:[protected] The item when i received it was broken and i intimated the same to the vendor and ebay within 5 minutes of receiving the item. It has been almost a month now and I havent received any response from the vendor regarding the same. The vendor's phone is not reachable at all times. I had also written a strong mail to them regarding the same, and they said they'll revert back, but nothing was done. Today, when i called them to ask for the status, they said my claim had been closed because i was supposed to provide pictures of the broken item which i did not. This is just unfair to the customers and they are cheating us, both ebay and the vendor.

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Aug 14, 2020

Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

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eBay.in Customer Care

from Ahmedabad, Gujarat

Verified Support

Dear Priya Goel, We request you to provide us with the Proof of Item not being as Described or Broken, you can send us pictures of the product on [protected]@ebay.com you need to provide us with the images which should prove that the item, which you have received is different from the listing.

We expect to hear from you within 48 hours of receiving this email, failing to which we will be closing the case from our side. Thank you.