[Resolved]  Ebay.in — Dell laptop with missing windows os

Address:	New Delhi, Delhi, 110005
Website:	www.ebay.in

Hi!

This complaint is regarding my purchase through ebay.in, the company which claims to be the number one in online shopping. Today in the current market of online shopping where companies like flipkart, myntra, amazon and snapdeal are offering fast delivery with easy and fast return and replacement – i have real-time experience with there no-tension return and replacement, there exist ebay.in whose customer care team lies to there customer, they are least bothered and will try there best to neglect the processing of refund as your money is with them and you are at the loss and not they!!
I found one dell laptop with good configuration on ebay, being a frequent customer of ebay who actually never dealt through there return and replacement processing, i ordered the laptop and made the online payment (Paisapay id: [protected]) and the struggle story started, i received the laptop on 23rd aug 16 and when i opened that, the laptop was missing windows 8.1 which was mentioned in the product specs, now the ebay’s anti-customer policy begins, i myself had to contact the supplier for the missing thing, ebay will keep sleeping over this (Ebay policy), supplier confirmed his mistake. There is no other way for the customer except raising the claim on ebay.in, the next thing is – ebay will sleep again blissfully as your money is stuck and not ebay’s. I kept waiting and received no response from ebay except one automatically generated computer mail about the claim rasied. Then on 24th aug 16, i myself called ebay customer care and asked them about the processing of the refund – the executive told me that i will receive a call from ebay claim department in 2days and there processing time is 20 days!! – ebay’s anti-customer policy!, after 2days ebay customer care blissfully sleeping over the matter so i called them again and to my surprise the executive told me that they have intimated the supplier and have received no response form the supplier and they are waiting for the suppliers reply, also i will receive a response from ebay claim department in 7days!! So you can imagine what a company ebay is who takes 7days to make a call and start the processing – ebay’s anti-customer policy. Then the very same day i contacted the supplier and he told me that he had already replied to ebay’s mail and for me he will send the reply again.. So ebay’s customer care department lied to me again – ebay’s anti-customer policy. Also the executive told me that i have to ship the product back to the supplier!! – ebay’s anti-customer policy the customer have to take all the tension and have to do all the work and ebay will sleep blissfully as they got there money.
Today its 5th day after raising the claim and ebay-guarantee and there customer team is blissfully sleeping over this, i never imagined that the company who claims to be number one is actually number – zero. There is no customer favorable policy all the customer has to do is wait nothing else. Also 3days after receiving and generating the claim for the order, i received automated msg form ebay that the item is shipped and will be delivered to me before 31st aug!! Now you can imagine how pathetic is the condition of ebay team in india is!! The ebay’s anti-customer policy dsnt end here, on 28th aug 16, i finally received a call from the claim department and astonishingly the guy mr. Toufiq told me to send a picture of the missing part!! Ha ha ha! Picture of the missing windows 8.1 os when i questioned him about computer knowledge he is having he had no answer except asking me to visit dell warranty department as it is manufacturing defect, now you can understand what kind of people are sitting there in ebay team, then when i questioned him about the laptop systems he transferred my call to his senior mr. Mehraz he also asked me to visit dell service center and get the confirmation letter on this…now you can understand for a fault of the seller for which seller has already accepted his mistake, how much pain the customer has to take and the ebay team put all of its efforts in increasing the customer’s problem and pain…not to help get the correct product. Now i want my money back!!