[Resolved] Ebay.in — EBay delivered used Iphone 5S and didn't send me the invoice. Also not refunding money even after 50 days.

ArdhenduNandan

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500081

PaisaPay ID [protected]
eBay guarantee claim ID - 2158606

eBay has not refund my money yet even after 50 days. I have bought an iPhone 5S 64GB from eBay and the product has been deliver to me on 13th July 2016. It was a used product and without invoice or bill. I have requested ebay to send me the invoice but they didn’t send any invoice.
I have raised an eBay guarantee claim on 16th July (claim ID – 2158606) and made at least 200 phone calls and emails to get my refund. Evert times customer care people responded with comments “matter will be resolved in 48 hours” but as usual neither they refund my money or update me the status. Item has been reship to the fraud eBay seller and waiting for refund.

I wouldn't suggest anyone to buy any product from eBay. I regret my decision to trust eBay and buy my dream iPhone.

Was this information helpful?

No (0)

Yes (0)

May 9, 2017

Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2016

eBay.in Customer Care's response Dear ArdhenduNandan,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay

Sep 01, 2016

Updated by ArdhenduNandan Totally disgusting, never had this much bad experience of shopping online.
Now I will never ever buy any product on ebay and suggest all my friends to do the same.
Never had bad experience with any other online e-commerce side.

PaisaPay ID [protected]
eBay guarantee claim ID - 2158606

eBay has not refund my money yet even after 60 days. I have bought an iPhone 5S 64GB from eBay and
the product has been deliver to me on 13th July 2016. It was a used product and without invoice or bill.
I have requested ebay to send me the invoice but they didn’t send any invoice although the promised to send me initially.

Later eBay arrange a reverse pickup and promised me to refund my money in 2 days but till after one month they didn't refund my money.
I have raised an eBay guarantee claim on 16th July (claim ID – 2158606) and made at least 200 phone calls and emails to get my refund.
Evert times customer care people responded with comments “matter will be resolved in 48 hours” but as usual neither they refund my money
or update me the status. Now they stop responding to my email query that’s the reason I am forced to escalate this issue here.

Related eBay.in reviews

View all 4742 eBay.in Reviews

Comments

abihabeeb

from Arcot, Tamil Nadu

I have ordered the naviforce wrist watch, and paid the Rupees -2799/_, payment through debit card, but ordered goods did not delivered, Order date-06/08/2016, delivery date is on 18/08/2016, goods not delivered, and the amount did not get back

eBay.in Customer Care's response, Sep 2, 2016

Verified Support

Dear abihabeeb,

Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at ebayindia.helpdesk@gmail.com so that our team can assist with your concern.

Regards,
Team Ebay

Anil Casey

from Delhi, Delhi

Ebay is worst site ever use . power bank were defacated when i refund it it take around 2 months .please help me out .i dont get my refund back till now

eBay.in Customer Care's response, Sep 2, 2016

Verified Support

Dear Anil Casey,

Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at ebayindia.helpdesk@gmail.com so that our team can assist with your concern.

Regards,
Team Ebay