[Resolved] Ebay.in — eBay seller sold a Harddisk drive not meant for India

cheenuve

from Pune, Maharashtra

Address:

Chennai, Tamil Nadu

I bought a Seagate 2TB Hardisk through eBay (Seller: gautamco). The hardisk has the following problems 1) This was not supposed to be sold in India 2) I has USB cable missing and power socket is not of the India type 3) Only 1 year of warranty remaining (against 3 years promised by the seller) I raised a claim with eBay (Claim: 593567) and they have been going back and forth. The latest is they want a letter from Seagate saying it is a used drive. Seagate does not provide such letter as it is internal to them. Seagate Warranty site clear says this drive has only a year warranty left which means it has been in use from 2013. I provided that proof also to eBay. They still would not act on the claim and rejected it. I'm looking at a legal route for this to put a stop to this kind of cheating by eBay and their seller partners. eBay Claim: 593567

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Aug 14, 2020

Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

Sep 17, 2014

Updated by cheenuve The response from eBay has been consistent, they are out there to reject legitimate claims with some stupid excuse. You made it easy for me. I will avoid eBay in future and will also advise anyone willing to listen to avoid too.