Ebay.in — Head phone problem in mobile

Address:

Chennai, Tamil Nadu

my oder id is[protected]. I have got my order blackberry z10 mobile and when i started using it i found that my head phone is not working so i have raised a claim. And the claim number is 558376. And ebay team said offer 500rs worth coupon for the same to buy new headphone and closed the claim but i didnt get offered too. But after days only i checked with some one headphone in mobile shop that the problem is not with head phone and the problem is with phone itself. So now i want to replace my phone. I have called many times to support team and mailed too. But still i didnt get any proper response. And i'm wondering how the new phone is having this problem and i'm doubting is it original.