[Resolved] Ebay.in — No onus on ebay for any resolution

abhishekadhikari84

from Mumbai, Maharashtra

Address:

400097

Date of Sale 1/11/2015
Name of seller - arun enterprises (new delhi)
Product - set of 4, automatic window shades
Item number[protected]
Paisapay id - [protected]

Issue - The shades are supposed to roll back into the body automatically by spring action. As from the photos, out of 4, 1 was dead on arrival, not working. Another 2 stopped working after a day. With 75% fault, I raised a claim. Ebay (Vandana) initially said that they will help in reverse pickup.But later backed out. On 20th the claim adjuster called me. I missed the call and they just sent an email for shipping the product. I tried with my local courier guys and they wouldnt do it.

The box size is 100 cm x 30 cm x 30 cm and has a weight of 3 kg. My local DTDC and DHL outlet have refused to ship it since they only ship small parcels and documents. They have asked me to go the regional head office for shipment.

Since the product is faulty from the seller side, the seller should arrange for a reverse pickup. If he is not able to then ebay should do it. But it is amazing how you guys just put it on the buyer.

On 20th a claim adjuster called me. I was busy and couldnt pickup the phone. Without trying again, the claim adjuster just communicated about the reverse shipment to be done by me and that too within 5 days. When I saw the email, I called your helpline where Ebay (Sahil) confirmed that he will arrange for a call back from claim adjuster on Saturday (21st) between 1pm and 4pm. The call never came till today (24th).

I called back on 23rd and this time Ebay (Mritunjay) promised to get the claim adjuster call the same day. The call is yet to come.

Today on 24th, I called back and this time ebay (Lokesh) cooly said that I need to do the shipment without even bothered to connect me to the claim adjuster. He says that Mumbai (buyer location) and New Delhi (seller location are not serviceable for reverse pickup

Is this what Ebay guys are up to? providing faulty products from 3rd class vendors and not taking responsibility?

+2 photos

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Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2015

eBay.in Customer Care's response Dear abhishekadhikari84,

Thanks for sharing your details with us. We have forwarded your details to the concerned team. We will update you soon.

Regards,
Ebay Team

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Comments

abhishekadhikari84

from Mumbai, Maharashtra

This is the response which I have been hearing from your team since raising the issue. Please look into your logs and let this forum know if since when I have been following up and if at all your are going to provide a resolution.

By resolution I dont mean that you again tell me to ship it. Like i have mentioned the box dimensions are 100cm X 30 cm x 30cm and pretty much rejected by local courier guys. I'll add the image of the box also tomorrow.

I dont have the time to search for their bigger offices for dropping the box off.

In fact all e-commerce websites provide reverse logistics. Flipkart, Amazon, Snapdeal; you name it and they do it.

eBay.in Customer Care

from Delhi, Delhi

Verified Support

Dear abhishekadhikari84,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay

abhishekadhikari84

from Mumbai, Maharashtra

Ebay India Help Desk with a gmail id and not a ebay.in id? Do you think it will be at all monitored? Amazing...

eBay.in Customer Care

from Delhi, Delhi

Verified Support

Hi abhishekadhikari84,

Thank you for sharing your concern with us.

We would like to inform you that we have already processed the refund request from our end on 02-Dec-15. Please note that the refund takes 6-8 working days to reflect in your account.

If you wish, you may check with your bank using the following refund details:
Refund Reference Number: EPU[protected]

However, if the amount does not reflect in your bank account even after the stipulated time, kindly email us the latest bank statement from the date of transaction till date at [protected]@ebay.com, so that we can investigate the matter further.

For any further assistance on the same you may contact us on our toll free no - [protected], or via chat / email.

Thanks & Regards,
Team Ebay