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Ebay.in — Refund not received

Address:Mumbai City, Maharashtra, 400063
Website:www.ebay.in

I placed order for a stereo extension cable with paisapay id:[protected] on Oct 21, 2015. A refund claim was registered on eBay with id:1387447 on Oct 29th.The refund for the said product was approved on Nov 3rd as the seller couldn't deliver on his promise.Unfortunately the refund amount(i.e Rs 260/-) has not been credited back to my bank account so far. The said issue has been put up with eBay customer care executive innumerous times via phone but in vain. Its been more than 3 weeks since my refund was approved and the money has not been credited back to me so far. I am totally dissatisfied and disgruntled by the fact that no one from the eBay escalation team has contacted me so far to resolve the issue. I haven't received a response so far from eBay to an email sent on Nov 21st regarding the plight am facing because of the eBay's callous attitude in resolving the said issue.
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Dear tonyja,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay
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Its been more than 72 hours and no communication so far from eBay in resolving the aforementioned issue. Its really disheartening to see how a renowned eCommerce firm like eBay is taking their customers for a ride.If eBay couldn't resolve an issue in the first place why they promise otherwise.
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Its been more than 72 hours and no communication so far from eBay in resolving the aforementioned issue. Its really disheartening to see how a renowned eCommerce firm like eBay is taking their customers for a ride.If eBay couldn't resolve an issue in the first place why they promise otherwise.
Reply
At least show the courtesy to reply. If the issue cant be resolved, show the courage to say so. Deeply frustrated and in anger on seeing the way you guys handle an issue.
Reply
Hi tonyja,

Thank you for sharing your concern with us.

We would like to inform you that we have already processed the refund request from our end on 02-Feb-2016.Please note that the refund takes 6-8 working days to reflect in your account.

If you wish, you may check with your bank using the following refund details:
Refund Reference Number: EICI[protected]


However, if the amount does not reflect in your bank account even after the stipulated time, kindly email us the latest bank statement from the date of transaction till date at [protected]@ebay.com, so that we can investigate the matter further.

For any further assistance on the same you may contact us on our toll free no - [protected], or via chat / email.

Thanks & Regards,
Team Ebay
Reply

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