Ebay.in — Reversal of Payment for Item returned

Address:

Mumbai City, Maharashtra

Dear Sir, I bought Lenovo Tab A7 30, at Rs 6099 from Ebay, on 14/06/2015. Received on 18/06/2015.It was a used tablet hence I registered a complaint on same date within 4/5 hrs of delivery. Ebay took decision on 02/07/2015 to repay me the amount after sending proof of dispatch of tab. They have given timeline of 05/07/15, however I am on frequent tour & due to office work I could not send it. I sent the item on 06/07/15 & sent the proof to Ebay on 07/07/15. In Spite of this I received mail on 09/07/15 that as we have not received the proof of sending the item back, we are closing the complaint. I made call to call centre on 09/07/15 & asked for the solution. Mr Sumit took a request to reopen the claim & assured about the action. (Ebay request no. 1-[protected]). After this I have sent several mails, but Ebay is not taking any action on this,