Ebay.in — worst quality check and worst online guarantee

Address:

Panchkula, Haryana

Hi I purchased one product (night vision glasses) through ebay. I was very disappointed to receive the product as it was made of very low grade (worst available) plastic and it was not at all upto expectations. However, I was sure that ebay provide customer guarantee of refund or replacement and what they claim is 100% satisfaction to their customers. I sent an email describing my problem and I was shocked to see their response. Ebay says you should contact the seller only for amicable settlement. I mean, I dont know the seller who is sitting somewhere in Tamil Nadu, I knew ebay only, which provides so called "100% satisfaction guarantee". The conversation with ebay people really disppointed me. This is how they resolve customer complaints An eBay Guarantee* claim has been resolved Dear NAVDEEP, We thank you for your precious time in helping us investigate the issue you faced with your purchase. We regret to inform you that after investigating the claim we are rejecting your eBay Guarantee* claim request. Click here for more information. Please find the details here Action : Claim not eligible Remarks : "I have checked the details of your claim and have noticed that the claim filed by you is excluded from eligible transactions for filing a claim under eBay guarantee. Therefore, the claim filed by you falls under non-eligibility criteria. As a result, we have closed your claim and your refund request has been rejected. For more information on the non-eligibility criteria to file a claim, kindly check the below mentioned link: http: pages.ebay.in/help/ebay-guarantee.html#buyereligibility In this case, my best advice to you is to contact your Seller and resolve the matter amicably. Your understanding and co-operation is highly appreciated in this matter." Item Information Claim ID: 830312 PaisaPay ID: [protected] Item number: [protected] Seller ID: geethusanjeev Date claim opened: [protected] Email reference id: [#e1b50fb5a33b41208b59b21026e2b1c0#] eBay sent this message to NAVDEEP CHHABRA (nchh2755). Learn more eBay is committed to your privacy. Learn more about our privacy policy and user agreement. © 2015 eBay Inc., eBay India Private Limited, 14th Floor, North Block, R-TECH Park, Western Express Highway, Goregaon (East), Mumbai - 400063, India Navdeep Chhabra <chhabra.[protected]@gmail.com> Jan 9 (7 days ago) to ebay Thanks for replying and I shall never ever shop from ebay and would rather advise my friends also to abstain from buying through ebay. your quality checks are so bad and further ebay guarantee is also worthless. I am glad I did not shop for costlier product. Navdeep Chhabra <chhabra.[protected]@gmail.com> Jan 9 (7 days ago) to ebay kindly don't allow such sellers to sell through your portal if you can not put in force quality checks. Morevover, the customer does not know any seller from madurai or whatever. Customer knows "ebay". and if ebay resolves customer's issues in such casual manner. Then I must say shopping through ebay is serious disappointment and worthless and please stop highlighting your so called "ebay guarantee".