| Address: | 2452,phase 10 mohali |
We bought new glass door elevator from ece.The glass door were found broken when opened at our site.
The company has blamed us for the broken door, which they say have been shifted 2-3 times at our home.
The shifting whenever done was done by thier team and also the box were opened by their team when installation was to be done and not when the material arrived.
We requested them to show us the lift material when it arrived, but they refused to show us claiming thar the material is fragile and to be opened only when installation to take place
So actually we never know whether the material was broken when the material came at our site or while ### at our home.
They are not at all ready to accept that the quality of packing material should be good enough so that any fragile material should be safe in any normal condition.
Now they are forcing us to pay for the broken doors
We had paid them 90% payment for the material with our hard earned money and now are being forced to pay more for the broken doors as we are dependent on them
We thought "birla group" will stand for ethics and never fail their CUSTOMERs.but the way they have left us stranded in the situation shows that buyer has no say against these big groups Was this information helpful? | 
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