[Resolved] Ecom Express — did not receive my courier from nykaa

Amruta Karnik

from Vasai-Virar, Maharashtra

Address:	Nashik, Maharashtra, 422101
Website:	Nykaa.com

I ordered from nykaa.com on 29th november 2018. But i did not revieve my courier and yet the status here says delivered. I checked on nykaa.com it says in transit and over here it says delivered. I do not understand where my parsel is and who is to be accounted for my money because i have prepaid for the courier. The parsel contains gift for my sister and i want to give it to her on her bday.

Plz resolve my issue as quickly as possible.

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Jan 3, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2018

Ecom Express Customer Care's response Dear Amruta,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express

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Comments

Kishorebabu Jakkala

from Hyderabad, Telangana

HI,

I have ordered power bank, but i have received with damage power bank(broken the back part) and also it's not working. Could you please arrange take it back of damaged power bank.

Order No: DHFS1057577
WayBILL[protected]

Date of Delivery :29.11.2018.

Regards,
Kishore.

Ecom Express Customer Care's response, Dec 3, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We request you to kindly contact your shopping portal to arrange the same.

Regards,
Team Ecom Express

Sree Bharath Goud

from Hyderabad, Telangana

I have received a wrong product from your delivery boy ecom express.Order no:#ecc12421.I want to return my products and get my products from you.. Ecotto country.Com products

Ecom Express Customer Care's response, Dec 3, 2018

Verified Support

Dear Bharath,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall try to coordinate with your shopping portal to get your issue resolved.

Regards,
Team Ecom Express

amitkumar a shukla

from Mumbai, Maharashtra

24/11/2018 they had pickup my product but till date not delivered and not getting any reply

Ecom Express Customer Care's response, Dec 4, 2018

Verified Support

Dear Amit Kumar,

Greetings From Ecom Express

We regret for the inconvenience caused regards in this, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to [email protected] for further assistance.
Regards,
Team Ecom Express