Ecom Express — No product status and poor customer care service

Address:

Hyderabad, Andhra Pradesh

Hi, This is the first time I have ordered an item in snapdeal.com. And they have shipped my item through ecom express. Here are the details of it: YOUR ORDER NO. : [protected] Order Placed On :[protected]:00:28 Order Details: S.NO PRODUCT NAME PRODUCT CODE STATUS UNIT PRICE QTY PRICE PRE-ORDER AMOUNT SUBTOTAL 1 Netgear 150 Mbps N 150 Wireless Router (WNR-612) [protected] Track Shipment And here are the Ecom express information: Consignee: Kumararaja Suseelan Address: Utc Fire And Security India Raheja Mindspace Cyberabad Floor No 6 Building No 9 Hitech City Madhapur | Cash On Delivery: Rs.0.00 Date, City Status [protected] | 11:47:58, INDORE Shipments arrives at Pickup center INDORE [protected] | 11:47:58, INDORE Shipments connected from INDORE Pickup Center to MUMBAI HUB [protected] | 11:29:56, INDORE Shipments details uploaded Air Waybill No :[protected] Order No :SLP[protected] Last status update was on 23rd. Further to that, there are no updates. I tried calling customer care and it is never reachable. That shows how poor in service they are! Please take necessary action. My mobile number: +91 [protected] Thank you, Kumar