Ecom Express — Package not delivered. Package is untraceable

I Had Ordered Products Worth Rs 3198 From ZOUK Bags On 15/03/2024. I Received Tracking ID The AWB No[protected]. The Courier Partner Was ECOM EXPRESS. My Package Had Reached My City On 18/03/2024. My Package Reached Ecom Express Warehouse On 18th March. After That I Didn't Get Any Further Updates On My Package. I Have Been Continously Contacting Ecom Express On This Issue. I Got A Reply From Ecom Express That My Package Has Been Untraceable Which Is A Ridiculous Reason. Being A Logistics Company How Come A Package That Has Reached Your Hub Suddenly Go Untraceable. I have been continuously contacting zouk for the same issue and then zouk informed that Ecom express tried to deliver my order but i didn't responded when the whole day i was in the given location. To me Ecom express told that my shipment is untraceable and to my shopping portal (zouk) they are saying they couldn't deliver it. I dont know who is lying. I Suspect A Foul Play Here. I Have Never Seen Such An Irresponsible And Unprofessional Logistic Company In My Life. Ecom Express Is A Logistics Company And Your Job Is To Deliver The Shipment Correctly To Given Address Not To Give Reasons Such As Shipment Untraceable. I Want My Package To Be Delivered Asap.