[Resolved] Ecom Express — product locked - taking too long to deliver

Shibaji Chattopadhaya

from Hyderabad, Telangana

Address:

Hyderabad, Telangana, 500072

Hi,

I ordered a loreal hair colour from amazon on 8th december 2019. Till today the product has not been delivered. Amazon did nothing to deliver my order even after several complaints. When i checked with the courier service ecom express on 11th december 2019 they said the product got locked and it'll take 24-48 hours to remove the lock after which the product will be delivered. Today when i checked with them they said that still the lock is there and they are going to escalate to remove the lock but it might take 24-48 hours more. I need the product urgently. What kind of irresponsible behaviour is this? Kindly arrange to deliver my product asap. My product tracking id is: [protected].

Thanks & regards,
Shibaji chattopadhaya (On behalf of manisha reddy).

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Dec 17, 2019

Complaint marked as Resolved

The product was supposed to be delivered on 10th December 2019 but it was delivered on 14th December 2019 that too after I chased them several times.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express

Thank you for writing to us. We regret for the inconvenience caused to you. We shall coordinate with our center and try to get this arranged.

Regards,
Team ECOM Express

Dec 13, 2019

Updated by Shibaji Chattopadhaya Hi Team,

Thanks for your response!
Kindly arrange to deliver my product ASAP.
I need it urgently!

Thanks & Regards,
Shibaji Chattopadhaya (on behalf of Manisha Reddy).

Verified Support

Dec 17, 2019

Ecom Express Customer Care's response Dear Mam,

Greetings from ECOM Express

With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on 14th December at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express

Dec 17, 2019

Updated by Shibaji Chattopadhaya Hi Team,

Yes, I received the product on 14th December 2019, but it more time than expected. It was supposed to be delivered on 10th December 2019. You should try to improve your service.

Thanks & Regards,
Shibaji Chattopadhaya (on behalf of Manisha Reddy).