[Resolved] Ecom Express — Shipment undelivered no attempt made to deliver | |
Hello, This is regarding my shipment with ecom express [protected], which is not being delievered by the local courier even after it has reached the DC rather a false remark has been updated which states "customer not available", since its a high value package shipped from abroad via skynet, I need this package immediately but im sensing a foul play in this as no one is helping me out from the customer care. Was this information helpful? | |
Oct 13, 2020 Complaint marked as Resolved Shipment delivered Ecom Express customer support has been notified about the posted complaint. Verified Support Sep 19, 2020 Ecom Express Customer Care's response Dear Sir, Greetings from Ecom Express! Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment. Regards, Ramen Team Ecom Express Verified Support Sep 23, 2020 Ecom Express Customer Care's response Dear Sir/mam, Greetings From Ecom Express. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address today. Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end. Regards, Ramen Team Ecom Express | |
3 Comments | |
Comments
The order status shows undelivered. No one contacted me regarding the product delivery. I want my parcel, please deliver my parcel.
my order status shows undelivered . no one has contacted me since it was shipped. the customer care guys spoke to me but took zero action my awb number is [protected]. please assist me ecom. i need it ASAP
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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Greetings from Ecom Express
Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to customercare@ecomexpress.in for us to assist you on the same.
Regards,
Team Ecom Express