[Resolved]  Ecom Express — Worst Courier Service ever - Non cooperative staff and fake status

Address:

Bangalore, Karnataka

I have been a regular online shopper & this is definitely the worst experience ever! I had ordered something from "Streetstylestore" based out of Delhi, and the consignment was dispatched from courier location on 2nd Dec. On 12th Dec i got a message stating "your consignment is out for delivery" but nothing came. When i logged on to their website with the tracking id it said " Consignee refused to take delivery" on both 12th and 13th Dec (i dint get a call on either of this days!). I called the ecom express call center on 15th Dec, and thus began the nightmare: - the call center asked me to call Mr.Prashant based out of Bangalore to check on the issue - Mr. Prashant (who has already resigned from the organization) guided me to Mr. Deepan - Mr. Deepan took the tracking id and ensured he would get back to me on this (Of course never did) - Next day when i called him again he said he is not incharge of the area and gave me the Electronic city office number - The electronic city office said it has been shipped back to Delhi because i have given a " Wrong Pincode". And apparently a Delhi pincode (Then why did it land in Bangalore at the frist place??) - I called the call center again, and they say there is nothing much they can do about it because the consignment is already back in Delhi because " I have informed them that i have cancelled the order" (NEVER...) Also, they said they had to take it back because it was a COD (Wrong info again) The staff was very rude, not at all helpful and very poor service. I would ensure to check the delivery partner before i shop online again ( And if its Ecom - Express... Its NEVER...)