Ekart Logistics — abusive behavior of ekart employees

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I had placed an order for MI A1 in exchange for my Redmi Note 3 Phone. I made sure that my old phone met all the conditions for exchange. It was ordered as a surprise gift for my daughter whose birthday falls on 31st Jan. The new mobile phone was supposed to be delivered on 30th Jan but I had to refuse as the phone that had to be returned was with my daughter who was in college. I requested to deliver the phone on 31st after 3 30 PM as by that time my daughter comes home. As soon as she came, I formatted the mobile and removed all personal information. When the delivery boy from eKart "Monu" came to my place, he was shown the mobile, he took it, delivered the new one, went down, kept standing there for 15-20 minutes, saw me going out and then went back again to my apartment and started harassing my daughter saying that the old phone is broken and he will take the new phone right away. When I went down, I told him to give me a call if there is an issue but he went to my flat knowing my daughter is alone. She called me thru the landline number, I came back in half an hours time and asked him about the matter. How come he delivered the new phone, took the old one and waited for half an hour and me to go out and then coming up again to say that he cannot deliver the new phone. I spoke to his superiors, Shailendra (Mobile number- [protected]; Nelvin Mathew- [protected]) as well at Ekart who were equally abusive. Is this the way a professional company works?
When buying products from Flipkart, do the customers need to be prepared for such abusive behavior from their logistic partners Ekart that can be hurled at them at any time? Sorry, I cannot take this and will approach every possible platform to redress my grievance. Mental trauma and harassment at the hands of a delivery boy is too much to handle.