Ekart Logistics — Door step delivery issue

Date of Incident : 13 April 24

Ekart is not failed to deliver product at door step. i have call in delivery agent but they denied to deliver at address and said that collect from office.

so, on 14th April 24, one of the person from my side visited ekart office for the same. but on that day also they have refused and said that on Sunday we cannot outward product.

this is 2nd - 3rd time; same situation happened, they are not delivery product