Viveks Ltd. — The worst service ever

Address:

Tamil Nadu

If you believed that Viveks was a "good" place to buy kitchen equipment more so because your parents and grandparents bought from there, think again ! In the last one month, 8 Oct - 8 Nov, I bought three different gadgets at Viveks, Adyar and the service is pathetic. First, Preethi Induction stove, I specifically wanted a 5 Amps model and they told me Preethi is the best. I was advised to buy it with promises of extended warranty and good after sales service. Since Day 1, the stove kept getting switched off exactly after two minutes of working. When I took it to Viveks, they said they don't do service and I had to go to Thoraipakkam. After showing the warranty card at the service centre, they told me that the serial number pertains to an old batch. I had to prove with the bill that I had bought it recently. It turns out that Viveks had dumped an old product that was somewhere in their warehouse on me. I requested the service centre to look into the matter and they said the circuit board had to be changed. After changing the circuit board, the service centre staff was zapped because the problem persisted. They then changed the display unit's I/C. Now, it turns out that Viveks not only dumped old stock but also a defective piece on my head. Other than the cardboard packaging, everything had to be changed in the stove.

Now as for the other two products - a geyser and a fridge, Viveks didn't deliver it even after two days of purchase inspite of repeated follow ups. And for the installation of the geyser, nobody attended to my request for 10 days after which I got an electrician to install it. Do not ever attempt to buy anything from this lousy shop.