EMeditek — said not a valid insurance

Address:	Hyderabad, Andhra Pradesh, 500072
Website:	Www.emeditek.com

I have paid policy for my mother last dec 2017 for 1yr. My mother need to go surgery now and applied for cashless, but the emeditek team said the policy expired on september 2018. I dont understand as per the insurance card provided it will expires on dec 31 2018, but when we went for approval through hospital they said it expired in december not a valid card. Called to new india assurance team, this policy is valid for 1yr as per their records. Dont understand what is the issue here.