EMI Bazaar — is fraud no product no refund making fool to customer

My name i rajkumar my order no is[protected] i order july 30 2015 but still i don't have product Protoner weight lifting package 32kgs when i talk with cutomer care after try more then 2 hour one person pick call and he told the product is not available if till 1 not available then amount will refund but now nobody pick call respond they cheating the people and many bank are also support and promotion their product you can see also online they support to marketing and cheating to the people they are totally fraud no refund no product you can contact me [protected]

YOU TRY WHEN YOU CALL CUSTOMER CARE NUMBER AND WHEN YOU PRESS NEW ORDER 1 THEN EXECUTIVE ATTEND YOU INSTANTLY BUT WHEN YOU PRESS 2 FOR OLD ORDER YOU HAVE TO WAIT MANY TIMES AND PHONE WILL DISCONNECT AUTOMATICALLY SAY GOOD BUY
CUSTOMER CARE NO[protected] TRY AM I RIGHT OR WRONG