Employees' State Insurance Corporation [Esic] — Complain for not clear ask for document and to much waiting

Address:

ESIC hospital,H 3012, Ankleshwar GIDC, near 500 Quarter, Ankleshwar, Gujarat 393002

Hi I will complaint against hospital system and staff its to much waiting for one signature, Once I am running for a paper from 3 days in the second day, speaking to get this paper
My mother has an accident, we have to get treatment for her, so she sends us daily from here, there is no clear work here.
So request you to do so much that for emergency, the atelist must sign the signature and other documents quickly, for that also the line has to be done.