Employees' State Insurance Corporation [Esic] — complaint about referral of transplant

Sir I am working in. My insurance no.is [protected] A private limited company sir I am suffering from chronic kidney disease and I am on dialysis for past 2 years now I want to do transplant my donor is my wife first they told us to get a written consent from pgi Chandigarh we also have done this when we are making the referral form now they are telling that they can't give referral for transplant to us after me there is a patient and there test have been done why can't me ? Sir kindly see to this problem as soon as possible.. and please refer me fortis hospital for my transplant procedure because m not in a position to go to chandigarh for transplant sir I will be very thankful to you.