Employees' State Insurance Corporation [Esic] — I am complaining of ESI doctors

Today[protected] I go to ESI hospital phase 7 industrial area Mohali, punjab. General doctor sitting in back side building not behaving well. She just seeing my reports and said you are refer to Surgical ang Gynecologist department.
( I already had check up with one private gynecologist, they said you don't have any issue related to gyne. I have an issue of high T3 and T4 problem.) I have ESI number but don't have ESI card from my employer. So I approach to my HR department to provide ESI card. Surgical department doctor Adarpreet or Adardeep, I don't know the exact name behaving very bad, I said her mam your department refer me to you for checkup. But she is very rude and said don't stand here, you are suppose to go to gyne and all that. After gynecologist doctor is busy on phone and in hurry. Doesn't see my reports and start writing test without asking me what is my problem . I never visit such worst hospital in my life. They are rude, even the helpers are yelling on patients, not doing there work properly. Even there is no rush of patients but all doctors are busy in their phone and enjoying refreshments in their offices. But in chatting with each other.