Employees' State Insurance Corporation [Esic] — refer to panel hospital

Address:

Esic jhilmil., 110032

Since June 2018 my mom is visiting esic hospital jhilmil for back pain they are just giving her multivitamins again and again and in March 2019 we went for private sector where they did MRI which is never done by esic in past 9 months, in MRI it is seen that spinal tb caused 2 vertibrae dipped in pus.
Now, on 1st April we took her to the jhilmil hospital in casualty
But no. Doctor was provided till morning also the CMO didn't refred to other hospital and in morning dr. Rohit prescribed some medicines and asked us to wait for the next day as dr. Alok Garg (HOD) is absent today.
We talked to MS. She also asked us to wait till tomorrow and we waited she kept crying in pain.
On the next day dr. Alok Garg came and in just 2 mins he said "theek he ye dawai Lelo ap dispensary se aur ghar jao"
He didn't even check MRI.
Now it's been more than 2 days at home she is constantly crying in pain.
I don't trust dr. Alok Garg and they are refusing to refer.
Why?
We don't have any right to take better treatments just because we can't afford to go directly there
Can't just esic refer to any better hospital.