Employees' State Insurance Corporation [Esic] — Esic

Address:

Thrissur, Kerala, 680682

Sir
I have a complaint regarding to my esi claim. I have submitted the required documents to the esi office located at irinjalakuda on 26.02.2016. Becaue i have not received the claim. I got there and made an enquiry about it, and found out that the documents i have submitted has been forwarded to the thrissur branch had been misplaced by the authority people at thrissur . They have lost the documents and not informed me to resubmit it. After then i have resubmitted the same documents on 16.03.2016 since now i have not received the payment. I have made an enquiry call the thrissur branch office to this number[protected] several times and they have not received the call even one time. Then i visited the branch office for further details on 08.04.2016 i had an very bad experience from the branch office and found out that they have done nothing for the claiming process. The lady there who talked with me took a waste paper and wrote my phone number and details and ask me to leave. As i asked the lady her name and about why the documents is not forwarded and why you have not recieved the call?. The lady replied that the phone was complaint and angrily said that she has no interest in replying me and insulted me in front of everyone. As a person i felt very ashamed to visit a government office with such a response.
Till now i have not received any response from the esi office thrissur . I have been trying to contact them from 09.04.2016
Thanks

Name : veena c v
Ip no : [protected]