Employees' State Insurance Corporation [Esic] — Rude behavior from esi staff

Address:

Ernakulam, Kerala, 682025

Dear Sir, The complaint is against one of the staff of ESI Dispensary, Palarivattom.P.O, Ernakulam Dist., Kerala State. For availing information regarding the bank account to be started for getting Maternity Benefits for my wife, I contacted the inquiry number [protected]. First day he told me that he is outside and will reply tomorrow. Next day also he told me the same thing. The third day when I contacted he told that today is Sunday and contact him next day. Like that he made me beg 5 days. Today morning when I contacted him he shouted at me that 'how many time I need to say to you that you should come and enquire it in the office'. Then I asked him that then why couldnt he tell this earlier, then he uttered some bad words and disconnected the call. I contacted him again to know his name but he is not willing to reveal his name. The only thing I know about him is the contact number [protected]. Dear Sir, I believe that its my right to information. I wonder why these Govt. Servants behave so rudely to ordinary citizens, since they are the representatives of the GOVT. Hope you will treat this complaint with much importance and close this issue at the earliest. Jai Hind.