Enrich — Pathetic services and unprofessional experts

Address:

400013

Sir,
I Dr Usha visited enrich parel salon for hair treatment on friday 29 oct 2016 for some hair treatment on Diwali festival occasion so that my hair will shine more .When the seniormost expert stylist was examining my hair quality, it were breaking.Still he advised for smoothening treatment.While doing the treatment, I realised that my hairs are getting short and wrinkled .I was repeatedly asking him regarding the condition of my hair, but he was overconfident about whatever he was doing and assured me that after first wash my hair will become smooth and silky.
To my surprize, next day morning I noticed all my hair became curly, frizzy and shineless.I immediately rushed to the enrich salon but still till date i have not got satisfactory treatment from enrich.O n 5th day jitu trainer examined my hair and cut dry hairends and made them further short.The staff is replying that they are unable to do anything now.
Now after spending around 10, 000 rs my hair are like zombie, dull, dry shineless, with full of knots and rough.
I think whatever has happened to my hair is not only over processing but it is mismanagement to my hair.When I am spending around 10, 000 rupees for my hair, my minimum expectations are to improve quality of my hair.I usually don't spent such a huge amount just for hair treatment but for Diwali festival and to have merry time with family members, I ended up spending such huge amount.But to my horror, it was a disaster which spoiled my Diwali mood, disaster I have to face till now and in future also I will be facing.Whatever damaged happened are beyound repair to my knowledge.and unfoetunately enrich experts are taking very casually.I am taking the vidios of the treatment given by you which is obviously useless as it is not showing any repairing step.If you meet me and see the damage you will have some idea as you can compare my hair quality with my previous hair photos.
I am really feeling sorry as enrich is having such kind of experts and using sub standard products and on the top not taking any steps to correct the mistake .
It is a psychological trauma to carry such hairs when your hair adds to your personality few days before'