Epson India — Authorized service centre

Address:	605005
Website:	www.esdigital.in

I, Mr M. Saravanan, hereby inform you that I have purchased Epson printer on 14th February 2014 in Villupuram. The printer was functioning well for the past one year or so. But I am having extreme difficulties with it for the past one month or so, having paper jamming error frequently. The printer is functioning well when I have to restart the machine at least two or three times by switching the power supply ON and OFF frequently. Even after this switching ON or OFF operation, after some time, the paper gets jammed again and I am having this ridiculous complaint often during this week. So, I have decided to visit the Epson Authorized Service center, Magnanim Systems, in Pondicherry and have given the machine for service on Saturday[protected] DC No. is 2561. The service personnel told that they will look in to this will rectify and troubleshoot the error and return the printer in a day. But when I went and approached the service center on Monday, they told that it is a board problem initially and if the old board is available and gets replaced by the new one, the paper jamming problem will be rectified and the printer will be OK. They told me to come after one day so that the new board gets replaced. After one day as they have told me, again I went and asked about the printer.But now they have reverted the problem by saying that it is not a board problem, but only the cartridge problem and this needs to be checked and they told me that they will soak the printer Cartridge in an appropriate solution and check it for a day and see whether it is OK. So, I was convinced that it may be due to the cartridge that my printer is having this paper-jamming error. I decided to wait for another day due to this new Cartridge complaint. But after one day I didn't get the printer ready for use and also I did not get a proper response or an explanation from the authorized service personnel. The truth of the matter is that They did not even touched or opened my printer for service work. However, they were giving different false explanations and complaints about the printer, without even the knowledge of functioning of Epson printer. Please let me know if there are authorized service personnel available at your service center or if you are employing only novices as service personnel at the center. This is extremely ridiculous that this problem persists even now and they don't know even how to troubleshoot the error and rectify the problem. I wonder how you are rendering your service to the other customers in Pondicherry. I want to inform you that the warranty period of 1 year was already lapsed for the printer. I want to know whether the printer could be serviced even after the lapse of the warranty period or else if I should pay for the spares that could be troublesome and the new spares could be replaced. I strongly suggest you that I could even approach consumer court and file a complaint against your service center so that these and stupid, silly complaints should be severely punished so that it should never happen in future to any other customer like me. So please look in to this matter very very seriously and suggest a remedy for this problem so as to get my printer ready for use. My business is getting severely affected for the past 10 days or so due to this complaint. I will be definitely asking for compensation if this problem continues. I warn you severely in this regard. I ask you to take stern action against these stupid service personnel who don't even know how to rectify a simple problem. Expecting a favorable and positive action.