Epson India — Bad service by service provided epson sangli

mudassar002

from Latur, Maharashtra

Address:

Sangli, Maharashtra

No one is there who can take the responsibility of this produce

i have purchased two products of epson printer m200
and i have sent a lot of complaints in respect of both the product
but from the last one month that i did not get any call from your department in respect of this faulty product

i am not able to print the paper from both the printer
they are useless for me is there any one who can resolve the complaint seriously

i m very much disappointed by the service of product epson printer serial no. s2ly03422

it was bought in month of 16th jan 2015 till

i m being distrubed by using it i have to change the plug again and again

i had to complaint it.

i reqeust you to kindly check my printer and resolve this issue i m not able to get print out because of non working of cable of epson printer kindly replace it

if my complaint is not solved i will case in consumer court against your service provider sangli

thanks
shaan enterprises

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Comments

Amit Sharma

from Dehra Dun, Uttarakhand

I think Epson Not Interested in Customer Problem. many time i m facing service problem, but company not listen me. according to company, company & its Engineers Always Right.

Ashutosh Makone

from Pune, Maharashtra

I have got a worst experience from Epson customer care([protected]), Spoken to executive about my complaint for L110 printer. Executive has transferred call to Tanvi who was not there to resolve my problem but was there to order us. According to Epson their engineers are ALWAYS RIGHT they are not bothered about the customer who is facing problem because of the 3rd party engineers. Our printer serial no. s3uk055039 is not working since a month. When we called CC they said that your complaint was registered on 1st September & which was resolved according to their engineer but the problem remains same & the surprising thing is that "that they do not have any call tagging through customer care in between 1st September and 29th September, however we are just waiting for resolution, even though Ms. Tanvi from escalation desk was becoming rude on call. I think Epson is not interested in customer problem. Lot of consumers are complaining about the customer care but company is not bothered. Even this company has not mentioned any email id on Indian website to contact in writing. I have the recording of the call which I made today. On 1st September's complaint Engineer visited on 4th September, he asked to check printer after 2 hrs, when it was a closing time of our school. We checked and reported to the customer care that the problem is not solved yet(Ccare do not have any call record regarding same) again another engineer visited directly on 30th of September and replaced the part, today is 5th October and when we have called customer care to report same, Indirectly Tanvi was not bothered about the concern but was getting stick to the words that we have called on 1st september and then called on 29th september, but we have informed customer care that the problem is not solved and that after the visit of an engineer on 4th September, which the customer care doesn't have any record/tagging. Again wondered. Epson if you really want to make a good market in India then train your executives to handle Indian customer.