[Resolved]  Epson India — EPSON SURE COLOR SC-T3070 FAILURE

Address:

Ernakulam, Kerala

Hello, We are an architectural practice based in India. We have been doing a reasonable amount of works in India and abroad. I have been using a Epson printer since 1998. Recently i picked up The EPSON SURECOLOR SC- T3070- Large format printer. The printer has been an absolute disappointment at multiple levels. I have quickly listed my concerns along with facts - Facts- + Printer EPSON SURE COLOR SC-T3070 with the EPSON SURECOLOR SC- T3070- stand + Date of purchase 08.10.2013 with 3 year extended warrenty + Supplier - InterCAD systems pct, ltd, Kochi, Kerala, India. Issues- + The printer seldom gives a good out put. In this regard the machine has been most often under repair. I am listing a few complain numbers that we decided to document. Obviously the initial ones are not recored as one never thought this would be a routine. -Reg:no. Date INW[protected] [protected] INW[protected] [protected] INW[protected] [protected] INW[protected] [protected] INW[protected] [protected] 110915 E [protected] 160906 E [protected] ------ [protected] + There are been 1 component thats already been replaced - the “Pump case assembly” and now the service team is trying to replace the “Firmware update cloud”. + If my ink gets over i need to wait for 2-3 weeks for a replacement from InterCAD! + If my media gets over I need to wait for 10 days for InterCAD to supply the same. They also deal in HP but my fellow architects say that the support they receive is fantastic with respect to HP! + The ink on fully being replaced costs roughly 900$. Each time your team comes to service they learn at my expense. They take smaller strips of prints to check at times. The last time a large A1 sheet was taken in colour to understand the issues related with the print head. This is simply not acceptable. None of the above is simply acceptable. What exactly are you guys up to? I have never seen a good media supplied by InterCAD or any reference or possible sources from where I can buy. In spite of having purchased this printer i have printed at a cost or more than 1000$ for prints from outside. Your support person is at my office almost every week or alternate. Its stressful seeing him and to know that in spite of having paid what you have asked me to pay the printer simply does not print straight healthy for a month. This you got to remember is all within the first year! Today I have free support and this use less piece of junk get attended by some EPSON at no direct cost. Once the guarantee is over its going to be expensive. My proposition to you is as follows- + i need this to be replaced with an HP. Your dealer has better stock and support on that. + Alternatively give me back the money I have paid you guys and compensate me for the additional prints I had to take from out side. The accounts team can give you the bill copy. Failing this we will be taking legal measures. This is totally absurd. I have to pay for a printer that does not work + pay for the prints that I need to take from outside + pay for the ink that the support people would want to test each time they visit! And the company has zero support in terms of consumables or tech. Waiting for a prompt and positive reply. Warm regards, Fahed