[Resolved] Epson India — service (printhead replacement pending)

Prabakar_Dopag

Address:

63,1st floor,devadarshini bldg,, 5th cross,malleshwaram,, Bengaluru, Karnataka 560003

We have paid 50 percent advance for the print head replacement as requested by the service person. Its been two months and there is no response from the service centre (Riteck peripherals-epson service center, bangalore). I have to follow up with the service centre through phone since there is no mail reply.

Please help us to get us get our printer serviced at earlier. It is almost two months and its affecting our daily work.

Printer sl no: x2sl002390

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Aug 5, 2021

Complaint marked as Resolved

Epson India customer support has been notified about the posted complaint.

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Comments

Epson India Customer Care

from Ahmedabad, Gujarat

Verified Support

Hi Prabakar, sorry to hear about that. Please provide us with your complaint number and mobile number. We will get in touch with you soon.

Prabakar_Dopag

Hi Team,

Please find the attached screenshot of mail conversation. I sent a mail to [protected]@epsonindia.in, but i didnt get any complaint number generated.

Please reach me @ +91 [protected] /[protected]

Epson India Customer Care

from Ahmedabad, Gujarat

Verified Support

Apologies for the delay in response Prabakar. Please allow us some time as we look into your concern on priority.

Epson India Customer Care

from Ahmedabad, Gujarat

Verified Support

Hi Prabakar, we wish to inform you that, due to transport restrictions due to COVID19, we will not be able to offer onsite support. However, you can carry your Epson product to the nearest service center to get it repaired. To visit your nearest store please visit the following link: https://www.epson.co.in/Support/ServiceCenterLocator.