Essar Petrol Pump — misbehavior and refuse me to attend my government duty on time

Address:

At Post Manchar, Manchar pimplegaon(khadaki) road,Taluke- Ambegaon,Dist- pune, 410503

Dear sir/madam.

I am sudarshan suryakant thorat working in syndicate bank chakan branch 5355 as asst manager.
Today 27/03/2020 i was going to attend my bank duty around 8.45 am i am reach at essar petrol pump situated manchar pimpalgaon khadaki road. To refil petrol i request him to fill 400 rs petrol first he denied but after showing icard and several request he ready to refil after explaining my duty and work but same time he refilling petrol to his (Petrol pump managers) friends whatever they want. When i am discuss this issue then the petrol manager who is tall and with beard attack on me ask to his boy how you refill petrol of rs 400and remove my two-wheeler key with saying that this is my petrol remove all petrol from my bike. He is a very arrogant man who don't know how to treat a customer and a government employee.
I request him to show government orders regarding refilling petrol then he missued language against me. I m very hurt.
I was continuously requesting him that i am getting late to attend my duty now in this crucial situation government announced that banks fumes under essential duty as per gr.
And essar pump employee has no right to refuse me to remove my bike key and after several request and intermediate by some people he returned my key. Due to that i am late to attend my duty and this is not way to remove key of customers bike after paying amount and also previous day at around 3.30 pm same person denied to refill petroll saying that petrol pump close come next day. Action needed as soon as possible.