Essar Petrol Pump — Non ops free air Compressor, not providing the complaint book and foul behaviour by owner

Address:

Near Sheetalganj, Sandila road ,Bangarmau,Distt- Unnao,Uttar Pradesh

Hi. This is Abhishek. On 16 Feb 21, I visited Essar petrol pump (Near Sheetalganj, Bangarmau, Unnao) for filling. After that I asked for air. The manager told that the pump is not working. Moreover 01 truck was parked in front of the air pump and it was completely hidden behind the truck. I asked the manager for complaint book. He denied and asked sorry for the inconvenience. He also assured that the air compressor will be made operational by next day i.e. 17 Feb 21. I again visited the petrol pump for air. But the condition was same as on 16 Feb 21. I asked the manager for complaint register/book, but he was not able to produce the same. He called his owner named Amar Gupta (looked illiterate). The owner told me that the complaint book will not be given and he looked very belligerent. He told that the complaint book will not be given at any cost. This behaviour by the owner is totally unacceptable, wherr the owner is not aware of the way to behave with the customer. I would urge the authority to look into the mater and these crooks should be given suitable treatment so that a common man should not suffer.