[Resolved]  Ethiopian Airlines — Full refund due to flight cancellation

We booked two tickets from travel agency Nitya Holidays on Feb 2020 for Mr. Amit Singh and on 11th Mar'20 for Ms. Karishma Rawat for which I paid total INR 1, 60, 000. Due to COVID breakdown our flights got cancelled. And as per our agent airline not offering any refund providing alternate flight whenever COVID balanced. So, we unable to travel in same tickets in 2020. Our travel agent confirmed as airline not offering refund so, they extended all tickets till Dec'2021. Then in 2021 we want to book the ticket for October'21 so we contacted our agent on Sep then again she said no flight operating in October however, flight operating for same sector in January' 2022. But we need tickets for October' 21 not for January' 22. We told her how can we take January'22 tickets are our tickets extended till Dec'2021 so, we told her to initiate full refund of our flights. She said ok. But then neither full refund received nor any other information. So, now again when I check my travel details I found my these tickets for which I had not received any details. I contacted my agent again few days ago in Sep month. She said refund not possible however she try for alternative flight as PNR is old not opening at her end so, she need to check with airline. And she said she check with airline and airline said PNR not opening at airline end also. So, they cannot help with full refund or with alternate booking. I am unable to call you so, i am sending you this mail for requesting full refund of my booking because now, i am travelling on November first week however as airline denied of any detail so, i can't wait untill airline revert than I book tickets because fare are getting high day by day. So, i cannot wait for your reply which your send in approximately 30days.

I need full refund of my entire booking because flight was cancelled by airline and no alternate flight given. I cannot wait one more year for this issue and airline has not right to block my INR 1, 60, 000 money. So, whomsoever it may concern to airline or travel agency I need my money. Agency said airline denying for refund but now I need my full refund.

I mail to airline and got reply from Mr Sanjeev Kumar. Firstly he said half refund done of Karishma's ticket to agency but agency said no refund. When I ask him for Amit's ticket refund he replied voucher expired so no refund I mail many times that flight cancelled and I am eligible for full refund but he denied. And yesterday he denied any refund of any ticket.

Email ID's from which I am getting reply: etaccounts.[protected]@sticgroup.co and I mailed on below ID's :
[protected]@ethiopianairlines.com
Kalpana.[protected]@sticgroup.com
etreservation.[protected]@sticgroup.com
[protected]@ethiopianairlines.com
[protected]@ethiopianairlines.com
[protected]@ethiopianairlines.com
[protected]@ethiopianairlines.com
[protected]@ethiopianairlines.com
[protected]@ethiopianairlines.com
[protected]@flywidus.com
[protected]@flywidus.com
[protected]@flywidus.com
[protected]@flywidus.com
[protected]@flywidus.com
[protected]@flywidus.com

PLEASE HELP TO GET MY FULL REFUND AS THERE IS NOT MY FAULT. FLIGHT WAS CANCELLED AND THEY DONOT PROVIDE ANY ALTERNATIVE OPTION AND NOW THEY SAID IT'S TOO LATE FOR REFUND THE MONEY.

Both tickets are also attached in this mail and conversation with airline also attached.

Details are below for both passengers :
1. Passenger Name - Amit Singh
Airline PNR - XXZVXB
Date of Issue - 17 Feb'20
Date of travel - LBV-ADD ET 923, ADD-DEL ET 686 for 13th Apr'20 and DEL-ADD ET 687, ADD-LBV ET 923 for 06th May'20
Ticket Number - 071-[protected]

2. Passenger Name - Karishma Rawat
Airline PNR - HKXQAI
Date of Issue - 11 Mar'20
Date of travel - DEL-ADD ET 687, ADD-LBV ET 925 fir 06th May'20
Ticket Number - 071-[protected]