Eveready Industries India — defective item replacement or return

Address:	380008
Website:	Paytm

My order no [protected] and product is eveready 1400w si903 steam iron (Turquoise). It's not working properly. I got defective pic water is leakage in iron and not getting proper heating. Item is used/ seal is broken. And lot of dust in side when i open box. And when i given request for replacement i getting message sorry the seller cannot ship to this address.
Please solve my problem as soon as possible or contact me as soon as possible [protected] or [protected]