This is with reference to the Alexander King Size bed that I have purchased from Evok- Sohna Road, Gurugram (Gurgaon) Haryana in June-2023.
Today, I faced a highly painful experience of having multiple injuries in left foot and cracks in the right foot, due to the sudden breakdown of this undoubtedly poor quality 'king' bed which was sold to me for over ₹63, 000/- just five months ago.
Although I already had a horrifying experience with the sales team when the the deadlines were revised multiple times and on my insistence an assembly was done at 12 midnight post delivery after waiting for over 45 days from the booking instead of promised 15 days. I have ignored it all as I don't like to make the small things big, however now I was forced to lose my patience.
Today, on 27th November 2023, a few minutes ago, when I was opening the boot of the bed to take some bedsheets out, it stretched from the head with a weird sound and when I tried to pick the detaching head, it falled over both of my foot. In these minutes when I am writing this email, my foot have been swelled up and paining like hell. All due to the FAKE EVOK PROMISES.
Clearly this is Evok's deficiency in services and attempt of selling poor quality product, packaged as a premium product, being sold for high cost which now feels like unreasonable and erroneous.
I am deeply saddened and shocked over this breakdown which caused so much trouble and still giving the horrible experiences with physical hurt.
Please "COLLECT YOUR GARBAGE" and "UNCONDITIONALLY INITIATE FULL REFUND IN ADDITION TO DAMAGES FOR PHYSICAL INJURIES AND MENTAL TRAUMA CAUSED TO ME. Also note that "I DON'T WANT ANY WARRANTY OVER THIS CRAP MATERIAL BUT MY CLAIMS ONLY".
In case I do not get your assertive response, I would have to assume that you are an unapologetic being and I will be forced to take the legal actions, as I have had enough and cannot bear the physical and mental pressure over the 'fake promises' and 'poor quality product' of EVOK and Hindware.
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