Evok — kimberly king size bed without storage- poor quality and service

Address:

Ghaziabad, Uttar Pradesh, 201012

On dated 04 oct. 2016, i happened to visit evok branch at shipra mall, indirapuram, distt. Ghaziabad (Up) to purchase a bed for my house. At the back of my mind, i had a thought that evok is one of the finest brands of furnitures that we have in delhi /ncr. So i was less concerned about quality of the product. When we went through the designs and the prices of the beds available at the store, we were advised by the salesman that kimberley is the new design manufactured by the company in the recent time and has the best response till date. But the salesman by any chance did not show us the under the mattress design of the bed. The bed had 8" inches mattress displayed over the bed which at any chance did not give us the thought that the base of the bed would be of such worthless design that we had never seen earlier. The bed is incapable despite of being a king size to handle the weight of the mattress and two adults. We do not allow our toddler child to play on the bed fearing that the bed would break as we have already experienced the same many times after we had bought the bed.

From october 2016 onward, we had to call evoke people for a service of the support given in the middle base of the bed. The support always leaves it screws and slips out on the floor and whenever there is a little movement on the bed while sleeping the bed makes vicious sounds as if it is going to break. The bed had been recently repaired fully as it broke one day putting my baby and my wife under the bed. They promised to replace the bed but it was only repaired with some new parts. However in today's date the condition is almost same as if the bed would break again. Thus if evok has any tendency to hold the brand name, i would want the company to replace this bed with a different design and durable quality product. The company should be well aware about the rights of the consumers in today's time and make efforts to keep consumers satisfied and the brand name.

I) the king size kimberley bed was purchased by me on cash payment of rs.27, 289.55p vide sales order/invoice no.1004s[protected]/ no. 1004ri[protected] dated 04 oct 2016 respectively.

Ii) dates of repair:

A) 12/10/2016 vide job card # 8468
B) 25/06/2017 vide job card# 14331

An early action on the matter will be appreciated!

P s rawat
Contact # [protected]
Email id - [protected]@gmail.com
Srb 107d 4th flr
Shipra rivera
Indirapuram
Distt: ghaziabad up
Pin: 201012