Evok — non supply of booked sofa set

Shyam Singh Tyagi

from Delhi, Delhi

Address:

201204

Dear team
I am trying to contract evoke staff of shipra mall indirapuram since morning on phone [protected], unfortunately nobody picked it up. As communicated that on dipawaly, i booked 6 seater sofa of scotland leatherette but only 3+1 seater reached at my home and whereabout of two seater is not known to me since than in spite repeated follow up. This is ultimate and beyond tolerance.
Last but least, please let me know the whereabout of two seater sofa immediately.

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Evok customer support has been notified about the posted complaint.

Nov 11, 2017

Updated by Shyam Singh Tyagi I booked one sofa of 6 seater at shipra mall indirapuram on diwali last month. Out of 6 seater sofa, i received 3+1 sofa leaving balance two seater sofa. More than 25 days have passed, neither balance quantity of sofa received nor suitable reply received form your staff deployed at shipra mall. As a result the purpose and meaning of buying sofa on diwali is completely defeated. No body cared to look into the matter in spite of my repeated follow up. This requires your special attention and remedial action.
It is matter of deep concern that neither balance quantity of sofa nor any suitable response received related to delivery of sofa detained since dipawali. I have tried to contact your staff at shipra mall indirapuram but they have not responded and told the actual status.

Nov 11, 2017

Updated by Shyam Singh Tyagi I booked one sofa of 6 seater at Shipra Mall Indirapuram on Diwali last month. Out of 6 seater sofa, I received 3+1 sofa leaving balance two seater sofa. More than 25 days have passed, neither balance quantity of sofa received nor suitable reply received form your staff deployed at Shipra Mall. As a result the purpose and meaning of buying sofa on Diwali is completely defeated. No body cared to look into the matter in spite of my repeated follow up. This requires your special attention and remedial action.
If you are not interesting to supply balance quantity than refund my entire amount and take your sofa supplied 3+1 back. I don't have any confidence at your staff who completely held responsible for abnormal detention and misconduct and misbehavior.

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Comments

Evok Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Greetings from Evokcare!!!

We are thankful for your feedback and assure you that we are continuously working to improve and deliver best experience in terms of products and services.

Your product was delivered on 12 Nov 2017 and we have received closure confirmation from your end. We deeply regret the delay due to an unforeseen situation.

For any further service assistance, kindly contact us at Evok care @[protected] or email us at [protected]@evok.in. We are open for our customers during all seven days a week, between 11am to 7pm. We will be pleased to serve you.

Assuring you best of our services.

Thanks and Regards,

Sachin,
Evok Care

amit nehru

from Delhi, Delhi

The dining table has started cracking and it doesn’t feel like sheesham as claimed. This looks like laminate.. I feel like cheated
bought from Evok Faridabad only two months back, it should be repaired immediately and i expect a clarification from the sales team of Evok