Evok — Order not received even after 26 day

I have ordered a chair online.description as attached on 1 Oct 2021. Today after 26 day I have not received my order.every time I contact them they give me consolation that they have dispatched the product and same will reach me in next few days. One my Ashish gulia assured me that he will update me one he will ship the order. It has been six days now, but I have not received any reply from company. Now I have started paying EMI, without even receiving my order. Kindly help be refund my money.i don't trust Evok and will order from somewhere else.
Order ID 19527723,
Product: Derek HIGH BACK Office chair
Amount:14549 rupees