Ex-Servicemen Contributory Health Scheme [Echs] — Papers are under process for permission for bariatric surgery for more than 4 months

Mh amritsar has recommended bariatic surgery to my mother on 29 july. Paper are under process and jalandhar rc is keep on rejecting forms for silly reason. I cleared rejection n no. Of times. Last time, I cleared all rejection over phone and personally handed over the form.
N still it's is in rejection
I m helpless now
Please help i[censored] can
It was really a very bad experience
No body knows the process.
Really disappointing
My dad is senior citizen now.
Plz help as my mother condition is very bad.
Every day they are waiting for the reply